SaforaX facilitates escrow payments between clients and freelancers. Our refund policy ensures fair treatment while protecting both parties. All refunds are processed according to the original payment method via Razorpay.
| Scenario | Refund Eligibility | Processing Time |
|---|---|---|
| Client cancels before work starts | 100% refund (minus Razorpay fees) | 5-7 business days |
| Dispute resolved in client's favor | Full milestone amount | 5-7 business days |
| Freelancer fails to deliver | Full milestone amount | 5-7 business days |
| Duplicate payment made | 100% refund | 3-5 business days |
| Milestone completed successfully | Not eligible for refund | N/A |
The platform fee (2% total: 1% client surcharge and 1% freelancer service fee) is generally non-refundable. However, in the following cases, the fee may be refunded:
If you disagree with a refund decision, you may raise a dispute within 48 hours. Our mediators will review the case and provide a binding resolution. See our Dispute Resolution Policy for the full process.
Refunds are processed as follows:
Razorpay processing fees (2% + ₹10) are non-refundable as they are charged by the payment gateway.
If a freelancer cancels a contract before starting work, the client receives a full refund of the milestone amount (minus Razorpay fees). If work has partially started, a prorated refund may be issued at the mediator's discretion during dispute resolution.
For refund-related queries, contact support@saforax.com or raise a ticket from your dashboard.